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Customer Support


Context Help

If you lose your way inside our Control Panel, the very first thing you should do is push the Help button, which is present on each and every page. A popup will appear. It contains thorough info about all the operations that you can carry out on the page in question. Each pop-up window appears on the same page so that you can quickly get back to your work.

Video Tutorials

We have a huge variety of tutorial video clips describing how to work with our web hosting Control Panel. They're created for those of you who want to see how things are getting done rather than only reading articles. Thus, anyone can quickly get to know our hosting Control Panel by simply watching our step-by-step how-to videos.

F.A.Q.

If you can't discover the solution you need, take a glimpse at our comprehensive Frequently Asked Questions section, which includes questions asked by actual people and offers real solutions. We regulary "revamp" our FAQ section with new questions & answers in an attempt to cover all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't find the solution you searching for in the FAQ database either, you can get in touch with our excellent team of technical support engineers available 24x7 and eager to help you with any issue. Each support ticket you open will be responded to within 60 minutes (the average ticket response time being approximately twenty minutes), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 275714

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com